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ELECTRONIC FUND TRANSFERS
YOUR RIGHTS AND RESPONSIBILITIES
Indicated below are types of Electronic Fund Transfers we are capable
of handling, some of which may not apply to your account. Please read this
disclosure carefully because it tells you your rights and obligations for the
transactions listed. You should keep this notice for future reference.
Electronic Fund Transfers Initiated By Third Parties. You may authorize
a third party to initiate electronic fund transfers between your account and
the third partys account. These transfers to make or receive payment may
be one-time occurrences or may recur as directed by you. These transfers
may use the Automated Clearing House (ACH) or other payments network.
Your authorization to the third party to make these transfers can occur in a
number of ways. For example, your authorization to convert a check or
draft to an electronic fund transfer or to electronically pay a returned check
or draft charge can occur when a merchant provides you with notice and
you go forward with the transaction (typically, at the point of purchase, a
merchant will post a sign and print the notice on a receipt). In all cases,
these third party transfers will require you to provide the third party with
your account number and credit union information. This information can be
found on your check or draft as well as on a deposit or withdrawal slip.
Thus, you should only provide your credit union and account information
(whether over the phone, the Internet, or via some other method) to trusted
third parties whom you have authorized to initiate these electronic fund
transfers. Examples of these transfers include, but are not limited to:
Preauthorized credits. You may make arrangements for certain direct
deposits to be accepted into your checking or savings account(s).
Preauthorized payments. You may make arrangements to pay
certain recurring bills from your checking or savings account(s).
Electronic check or draft conversion. You may authorize a
merchant or other payee to make a one-time electronic payment from
your checking or share draft account using information from your
check or draft to pay for purchases or pay bills.
Electronic returned check or draft charge. You may authorize a
merchant or other payee to initiate an electronic funds transfer to
collect a charge in the event a check or draft is returned for
insufficient funds.
Tellie Telephone Transfers - types of transfers - You may access your
account by telephone 24 hours a day at (513) 559-0901 or 1-888-292-0901
using your personal identification number, a touch tone phone, and your
account numbers, to:
transfer funds from checking to checking
transfer funds from checking to savings
transfer funds from savings to checking
transfer funds from savings to savings
transfer funds from line of credit to checking
transfer funds from line of credit to savings
make payments from checking to loan accounts with us
make payments from savings to loan accounts with us
get information about:
- the account balance of checking accounts
- the last deposit to checking accounts
- the last three withdrawals from checking accounts
- the account balance of savings accounts
- the last deposit to savings accounts
STAR ATM or Check Card Transfers - types of transfers and dollar
limitations - You may access your account(s) by ATM using your STAR
ATM card and personal identification number or your STAR Check Card
and personal identification number, to:
make deposits to checking account(s)
make deposits to savings account(s)
get cash withdrawals from checking account(s)
get cash withdrawals from savings account(s)
get cash withdrawals from line of credit
- you may withdraw no more than a combined total of $200.00 or an
amount determined at account opening per day from savings and
checking accounts, line of credit, and POS
transfer funds from savings to checking account(s)
transfer funds from checking to savings account(s)
transfer funds from line of credit to checking account(s)
transfer funds from line of credit to savings accounts(s)
get information about:
- the account balance of your checking accounts
- the account balance of your savings accounts
Some of these services may not be available at all terminals.
Types of STAR ATM/Point-of-Sale Transactions - You may access your
checking account to purchase goods (in person).
Point-of-Sale Transactions - dollar limitations - Using your STAR Check
Card:
you may not exceed a combined total of $200.00 or an amount
determined at account opening per day from savings and checking
accounts, line of credit, and POS with a STAR ATM card.
Types of STAR Check Card Point-of-Sale Transactions - You may
access your checking account(s) to purchase goods (in person or by
phone), pay for services (in person or by phone), get cash from a
merchant, if the merchant permits, or from a participating financial
institution, and do anything that a participating merchant will accept.
Check Card Transactions - dollar limitations - Using your Check card:
you may not exceed $1,000.00 in transactions per day. Higher
levels may be requested.
Currency Conversion. When you use your STAR Check Card at a
merchant that settles in currency other than US dollars, the charge will be
converted into the US dollar amount. The currency conversion rate used to
determine the transaction amount in US dollars is either a rate selected by
Visa from the range of rates available in wholesale currency markets for the
applicable central processing date, which rate may vary from the rate Visa
itself receives, or the government-mandated rate in effect for the applicable
central processing date. The conversion rate in effect on the processing
date may differ from the rate in effect on the transaction date or posting
date.
Advisory Against Illegal Use. You agree not to use your card(s) for illegal
gambling or other illegal purpose. Display of a payment card logo by, for
example, an online merchant does not necessarily mean that transactions
are lawful in all jurisdictions in which the cardholder may be located.
Non-Visa Debit Transaction Processing. We have enabled non-Visa debit
transaction processing. This means you may use your Visa-branded debit
card on a PIN-Debit Network* (a non-Visa network) without using a PIN.
The non-Visa debit network(s) for which such transactions are enabled are:
STAR Network.
Examples of the types of actions that you may be required to make to
initiate a Visa transaction on your Visa-branded debit card include signing a
receipt, providing a card number over the phone or via the Internet, or
swiping the card through a point-of-sale terminal.
Examples of the types of actions you may be required to make to initiate a
transaction on a PIN-Debit Network include initiating a payment directly
with the biller (possibly via telephone, Internet, or kiosk locations),
responding to a logo displayed at a payment site and choosing to direct
payment through that network, and having your identity verified using
known information derived from an existing relationship with you instead of
through use of a PIN.
Examples of the types of actions you may be required to make to initiate a
transaction on the STAR Network include initiating a payment directly with
the biller, possibly via telephone, Internet, or kiosk locations. STAR
Network billers are required to display the STAR logo. STAR Network
billers must also allow you to choose how your payment is directed. Thus,
you could see the STAR logo and choose to direct your payment through
the STAR Network. In addition, STAR Bill Payments are not authenticated
with a PIN; instead the biller authenticates your identity using known
information derived from an existing relationship with you.
The provisions of your agreement with us relating only to Visa transactions
are not applicable to non-Visa transactions. For example, the additional
limits on liability (sometimes referred to as Visa's zero-liability program) and
the streamlined error resolution procedures offered on Visa debit card
transactions are not applicable to transactions processed on a PIN-Debit
Network.
*Visa Rules generally define PIN-Debit Network as a non-Visa debit
network that typically authenticates transactions by use of a personal
identification number (PIN) but that is not generally known for having a card
program.
Tellie Online Computer Transfers - types of transfers - You may access
your account(s) by computer 24 hours a day with internet access to
www.gccu.org and using your personal identification number and your
account numbers, to:
transfer funds from checking to checking
transfer funds from checking to savings
transfer funds from savings to checking
transfer funds from savings to savings
transfer funds from line of credit to checking
transfer funds from line of credit to savings
make payments from checking to loan account(s) with us
make payments from savings to loan account(s) with us
get information about:
- the account balance of checking account(s)
- the last deposit to checking accounts
- the last three withdrawals from checking accounts
- the account balance of savings account(s)
- the last deposit to savings accounts
FEES
We do not charge for direct deposits to any type of account.
We do not charge for preauthorized payments from any type of account.
We charge $3.00 each month if your account is set up to use ATMs.
We do not charge for HSA ATM usage.
We charge $1.00 for each ACH origination.
Except as indicated elsewhere, we do not charge for these electronic
fund transfers.
ATM Operator/Network Fees. When you use an ATM not owned by us,
you may be charged a fee by the ATM operator or any network used (and
you may be charged a fee for a balance inquiry even if you do not complete
a fund transfer).
DOCUMENTATION
Terminal transfers. You can get a receipt at the time you make a
transfer to or from your account using an automated teller machine or
point-of-sale terminal. However, you may not get a receipt if the
amount of the transfer is $15 or less.
Preauthorized credits. If you have arranged to have direct deposits
made to your account at least once every 60 days from the same
person or company, you can call us at (513) 559-0901 or 1-888-292-
0901 to find out whether or not the deposit has been made.
Periodic statements.
You will get a monthly account statement from us for your
checking accounts.
You will get a monthly account statement from us for your
savings accounts, unless there are no transfers in a particular month.
In any case, you will get a statement at least quarterly.
PREAUTHORIZED PAYMENTS
Right to stop payment and procedure for doing so. If you have
told us in advance to make regular payments out of your account,
you can stop any of these payments. Here is how:
Call or write us at the telephone number or address listed in this
brochure in time for us to receive your request 3 business days or
more before the payment is scheduled to be made. If you call, we
may also require you to put your request in writing and get it to us
within 14 days after you call.
We will charge you $25.00 for each stop-payment order you give.
Notice of varying amounts. If these regular payments may vary in
amount, the person you are going to pay will tell you, 10 days before
each payment, when it will be made and how much it will be. (You
may choose instead to get this notice only when the payment would
differ by more than a certain amount from the previous payment, or
when the amount would fall outside certain limits that you set.)
Liability for failure to stop payment of preauthorized transfer. If
you order us to stop one of these payments 3 business days or more
before the transfer is scheduled, and we do not do so, we will be
liable for your losses or damages. We will not be liable, for instance:
(1) If, through no fault of ours, you do not have enough money in your
account to make the transfer.
(2) If you have an overdraft line and the transfer would go over the
credit limit.
(3) If the automated teller machine where you are making the transfer
does not have enough cash.
(4) If the terminal or system was not working properly and you knew
about the breakdown when you started the transfer.
(5) If circumstances beyond our control (such as fire or flood) prevent
the transfer, despite reasonable precautions that we have taken.
(6) There may be other exceptions stated in our agreement with you.
CONFIDENTIALITY
We will disclose information to third parties about your account or the
transfers you make:
(1) where it is necessary for completing transfers; or
(2) in order to verify the existence and condition of your account for a
third party, such as a credit bureau or merchant; or
(3) in order to comply with government agency or court orders; or
(4) as explained in the separate Privacy Disclosure.
UNAUTHORIZED TRANSFERS
(a) Consumer liability.
Generally. Tell us AT ONCE if you believe your card and/or code has
been lost or stolen, or if you believe that an electronic fund transfer has
been made without your permission using information from your check or
draft. Telephoning is the best way of keeping your possible losses down.
You could lose all the money in your account (plus your maximum overdraft
line of credit). If you tell us within 2 business days after you learn of the loss
or theft of your card and/or code, you can lose no more than $50 if
someone used your card and/or code without your permission.
If you do NOT tell us within 2 business days after you learn of the loss
or theft of your card and/or code, and we can prove we could have stopped
someone from using your card and/or code without your permission if you
had told us, you could lose as much as $500.
Also, if your statement shows transfers that you did not make, including
those made by card, code or other means, tell us at once. If you do not tell
us within 60 days after the statement was mailed to you, you may not get
back any money you lost after the 60 days if we can prove that we could
have stopped someone from taking the money if you had told us in time.
If a good reason (such as a long trip or a hospital stay) kept you from
telling us, we will extend the time periods.
Additional Limit on Liability for STAR Check Card. Unless you have
been grossly negligent or have engaged in fraud, you will not be liable for
any unauthorized transactions using your lost or stolen STAR Check Card.
This additional limit on liability does not apply to ATM transactions or to
transactions using your Personal Identification Number which are not
processed by VISAฎ.
(b) Contact in event of unauthorized transfer. If you believe your
card and/or code has been lost or stolen, call or write us at the telephone
number or address listed in this brochure. You should also call the number
or write to the address listed in this brochure if you believe a transfer has
been made using the information from your check or draft without your
permission.
ERROR RESOLUTION NOTICE
In Case of Errors or Questions About Your Electronic Transfers, Call or
Write us at the telephone number or address listed in this brochure, as
soon as you can, if you think your statement or receipt is wrong or if you
need more information about a transfer listed on the statement or receipt.
We must hear from you no later than 60 days after we sent the FIRST
statement on which the problem or error appeared.
(1) Tell us your name and account number (if any).
(2) Describe the error or the transfer you are unsure about, and explain
as clearly as you can why you believe it is an error or why you need
more information.
(3) Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or
question in writing within 10 business days.
We will determine whether an error occurred within 10 business days (5
business days for STAR Check Card point-of-sale transactions processed
by Visa and 20 business days if the transfer involved a new account) after
we hear from you and will correct any error promptly. If we need more time,
however, we may take up to 45 days (90 days if the transfer involved a new
account, a point-of-sale transaction, or a foreign-initiated transfer) to
investigate your complaint or question. If we decide to do this, we will credit
your account within 10 business days (5 business days for STAR Check
Card point-of-sale transactions processed by Visa and 20 business days if the transfer involved a new account) for the amount you think is in error, so
that you will have the use of the money during the time it takes us to
complete our investigation. If we ask you to put your complaint or question
in writing and we do not receive it within 10 business days, we may not
credit your account. Your account is considered a new account for the first
30 days after the first deposit is made, unless each of you already has an
established account with us before this account is opened.
We will tell you the results within three business days after completing
our investigation. If we decide that there was no error, we will send you a
written explanation.
You may ask for copies of the documents that we used in our
investigation.
GREATER CINCINNATI CREDIT UNION
ACCOUNTING
2721 CENTRAL PARKWAY
CINCINNATI, OHIO 45225
Business Days: Monday through Friday
Excluding Federal Holidays
Phone: (513) 559-1234
MORE DETAILED INFORMATION IS AVAILABLE
ON REQUEST
Please call (513)559-1234 for clarification. |